The Rossmoor Car Wash Difference

Sample image

At Rossmoor Car Wash, we utilize the industries finest products and have the friendliest and most skilled team members whose only goal is providing excellent service and making sure you leave with a smile. Consistently exceeding our customer’s expectations is how we have attained notoriety in our industry to win such accolades as being named a Top 50 Car Wash by Modern Car Magazine. More importantly, this is how we’ve attracted and retained a loyal customer base over the 50 years we’ve been in business.

 

Whether your car needs just a car wash or full-service detail in our Meguiar’s certified detail center, we will clean your car in a timely manner while you wait in our comfortable indoor or outdoor lounge area or shop in the area’s best gift shop! Your vehicle will be personally inspected by one of our professional and courteous supervisors. We’re conveniently located near the 605 at the intersection of Los Alamitos Blvd and Katella Ave. Come see why at Rossmoor Car Wash & Detail Center you will come to expect the best!

View Our Fivefold Approach

 


  

Rossmoor Car Wash

Enter Email to Receive Specials and Promotions

 

 

  

 

 

Community Fundraisers

Fundraisers Through the Helping Hands Program, your organization can raise money while giving a valuable service everyone can use. Your organization has the opportunity to profit up to 50% of the total dollars sold. Read More...

Scrub Club

Scrub ClubAs a thank you to our regular customers, we offer loyalty programs that provide discounts on our car washing and detailing services. Our goal is to provide excellent service and keep all of our customers returning to us to take advantage of these special rates. Read More...

Leisure World Club Plan

Leisure World Club Plan

Rossmoor Car Wash & Detail is now offering an exclusive club plan which offers multiple benefits to the entire Leisure World community every Tuesday & Wednesday. Club membership is by invitation only. Read More...

State of the Art Tunnel Washes

foam wash tunnel car wash tunnel

Tire & Wheel Cleaning Before & After

Dirty Rims Clean Rims

Interior Detail Before & After

dirty car interior interior auto detail and stain remover

Interior Detail before  Interior Detail after

Carpet & Upholstery Cleaning Before & After

Dirty floor mats clean car interior

Floor Mat Cleaning Before & After

stained carpet mats steam cleaned carpet mats

Clay Treatment & Hand Waxing

step 1 clay treatment Hand Waxing at car wash

High Speed Buffing & Orbital Polishing

professional auto waxing wax and clay buffer

Interior Door Detail & Hand Drying

interior auto cleaning at car wash Hand dry car wash

Headlamp Restoration Before & After

dirty headlamps headlamp cleaning service

Engine Cleaning Before & After

engine cleaning before engine cleaning after


Today’s modern car washes have evolved to the point where they are the most efficient means of cleaning a car. Automobile manufacturers recommend having your car washed by a professional at least once a week. Most of us don’t wash our cars often enough. We allow dirt, bird droppings, bug residue, etc. to remain on our car much too long. We at Rossmoor Car Wash believe that your investment in your car deserves a lot more attention.

Rossmoor Car Wash & Detail Center is a professionally managed, year-round, full- service facility. We offer a wide variety of detailing, washing and waxing options. Our facility is up-to-date, well maintained and designed with the best protection of your car in mind.

Keeping your vehicle clean by frequenting a professional car wash every 7-10 days is one of the best defenses in protecting the finish of your car. At Rossmoor Car Wash & Detail Center, we believe that cleaning the finish of your car should be done with soft- cloth, condensed foam and the latest cleaning and polishing solutions. Some people think hand washing their car in the drive-way at home is better for their car, but studies at the University of Texas (Arlington) show that a significant level of damage is done to the finish when hand washing. Our goal is to help you protect your investment.

We want to simplify some of the car wash confusion and provide you with some straight facts to some of the most Frequently Asked Questions regarding car appearance issues. We hope the answers to these questions will help make you a more educated consumer. If we have failed to answer any of your questions, please do not hesitate to seek out one of our managers or quality control personnel. We hare here to serve you.

1. Q: How often should I have my vehicle washed?

A: Frequent washing is essential to the life of your vehicle’s chrome and painted surfaces. Car wash manufacturers recommend that you wash your car every 7-10 days. Of course, these estimates will vary depending upon whether your vehicle is kept in a garage or out in the elements.

 

2. Q: What services should I expect with the purchase of a full-service car wash?

A: For the price of a full-service car wash (as is standard in the car-washing industry), one should expect the following: a basic vacuuming of the carpets and mats, a cleaning off of the dirt on the exterior, a towel drying of the exterior, a cleaning of the windows and mirrors on both the interior and exterior and lastly a wiping down of the dash board and console. If you would like extra services performed on your vehicle such as tar or sap removal, rims brightened, a thorough vacuuming and interior cleaning or dressings and waxes applied, you should either purchase these services à la carte or see if they might be included in a wash or detail package. Water spots, bird-droppings, insect residue, tree sap, road tar, etc. that are stuck to your paint will likely not be removed during a car wash. Your car may require additional services in order to have these contaminants removed safely. If you find that these contaminants are sticking to your paint, it is likely that your car is not being washed or detailed as often as it should be. The longer these contaminants are allowed to dwell on your paint, the more damage they can do and the more difficult it is to have them removed. A car that is detailed/ waxed regularly will be protected and will clean much more easily.

View Our 10 Point Promise

 

3. Q: I sometimes wash my vehicle at home using a garden hose. Lately, the finish looks dull and marked. What could be wrong?

A: Washing your vehicle at home can be extremely harmful to the finish. The University of Texas proved that a single home hand-wash could leave scratches in your finish as deep as 1/10 of the paint’s total thickness. Also, the average garden hose cannot supply enough water pressure with the detergent action to avoid damaging a vehicle’s finish. Many people wash their cars using an abrasive towel or a sponge that collects damaging particles. This important study concluded that automobile owners should avoid washing their vehicle at home. Only a professional car wash can provide the proper amounts of water and water pressure needed along with the appropriate soaps, polishes and waxes to safely and effectively clean your vehicle.

 

4. Q: My rims seem to get really dirty and don’t always come out of the tunnel looking their best. Is rim cleaning included in a full-service car wash or any of the wash packages?

A: Rims vary greatly in their makeup as well as their ability to be cleaned. They also come into the car wash in extremely varied conditions. Some have only a little brake dust on them that is easily sprayed off with soap and water, while other rims have brake dust and road grime baked into them by the sun and the heat of the rim. If rims aren’t cleaned on a regular basis (every 7-10 days), it becomes difficult if not impossible to clean them without a labor-intensive process. We have recently added some new state of the art rim cleaning equipment to address this issue. If your rims require extra cleaning and brightening, you might best be served by purchasing our Rim Brightener treatment, which is offered as an à la carte service as well as being included in our Diamond Wash Package. Some rims are so far gone that they require a wheel polishing, which can take up to an hour a wheel if done by hand utilizing a wheel polishing detail product and method. Other rims are so neglected that their only hope is having them professionally machine polished, which can cost up to $75.00 per rim. (We do not perform machine polishing in our detail department.)

 

5. Q: I drive a mini-van and my husband drives a Sports Utility Vehicle. Why are we charged extra when we get our car washed or detailed at a car wash?

A: For the most part, it all comes down to labor. In the car wash industry, labor alone generally comprises 40-50% of the cost of running the business. As such, any vehicle that takes longer to vacuum, wash & dry or detail is naturally going to be charged a little extra. Larger vehicles also use more cleaning solutions and wash products as well.

 

6. Q: Why don’t the water spots or some bird droppings or bug residue come off my car in the tunnel?

A: First, water spots, unless only a couple of hours old, have most likely been burned into your paint by the sun and in most cases will not be removed by washing your car. In most cases, water spots result from a car being doused by a sprinkler and then the sun burns the calcium in the water into your paint. Not even a hand wax will remove these spots. Generally, the only way to effectively remove water spots is by having them removed by a professional. We have a couple of different methods depending on the severity of the spots. Bird droppings and bug residue also can get burned into your paint. It is best to wash your car ASAP after this unfortunate happening occurs. After the sun does its thing, it makes it difficult, if not impossible, for some residue to be removed in a car wash. We prep the car with special products prior to entering the tunnel; however, you may need to seek the services of our detail department if the condition is more severe. Please understand that if you allow sprinklers to hit your car (and don’t wash and dry the car quickly) on a regular basis, you will have a layering of water spots that can be so severe that they can actually be etched into your paint as well as your glass.

 

7. Q: Is it true that my new car shouldn’t be washed or waxed for a certain period of time?

A: This may have been true a long time ago, but with the new modern acrylics and enamels, your new vehicle’s finish needs tender care immediately. Be careful to wash your vehicle properly. Most new vehicles are treated with a clear coat finish. It’s important that you exercise extreme care specifically, when washing your new vehicle for the first few times. Many initial washing errors result in water spots, the setting of stains and loss of luster. Without the benefit of the protective coating layers of wax that your car will receive over the years, mistakes made during the first few washes may not be correctable. It’s advisable to wax your new vehicle almost immediately. The best advice is to trust your vehicle’s finish to a professional from the beginning. Consider the application of a synthetic paint sealant. With this product, you won’t need to hand wax your vehicle for six months to a year, guaranteed!

 

8. Q: Periodically, I notice a layer of residue on my vehicle’s finish. Is it from the atmosphere?

A: What you are referring to are black particles that come from areas of heavy traffic. They are gritty, abrasive substances coming off tires as they wear. Also, chemicals from diesel smoke and other emissions in the atmosphere will settle on your vehicle’s surfaces. If this residue isn’t removed regularly, permanent damage to the finish can result.

 

9. Q: Why does my car ride better after I’ve had it washed? Am I imagining it?

A: Not at all! Actually, the reason is very simple. Dirt and grime collect in the areas around your vehicle’s wheels and surfaces. The concentrated spray at professional car washes removes this dirt and grime, giving you a smoother ride.

 

10. Q: When should I wash off insect residue?

A: As soon as possible, especially if the vehicle is new. Insect residue and bird droppings form acids that immediately start to eat away at a vehicle’s clear coat finish. The longer they adhere to your vehicle, the less likely they will be removed during a car wash.

 

11. Q: What can I do to remove the tar that occasionally gets on my vehicle?

A: Tar and certain oils used on roads require extremely strong solvents to remove. Naturally, we can’t use these solvents when we wash your vehicle since just a few washes with such strong chemicals could harm your vehicle’s finish. . The best advice is to let our Meguiars certified detail department take care of this for you in a safe and effective manner.

 

12. Q: Isn’t rain a natural, cost-effective car wash?

A:No! Rain and snow contain acids that eat away at the paint and finish of vehicles. After acid rain falls on a vehicle, the water evaporates, but the acid remains. Concentrated by sunlight, this acid can become so strong that it will eat through the finish, ruining the vehicle’s paint and appearance. It is best to wash your car ASAP after it rains.

 

13. Q: Aren’t hand washings safer for my vehicle and the environment?

A: No! Dirt that collects in the wash water in your bucket, sponges and chamois can scratch your paint. The wash water at professional car washes cleans cars better, faster and safer. Also, hand washings can consume 5-25 times the amount of water compared to a professional car wash, which recycles its water. In addition to recycling the water, the soaps and waxes used by professional car washes are biodegradable and safe for the environment. If your car is too small or large to fit in our tunnel, we do offer hand washing on the side. We of course use clean mitts and avoid many of the perils of hand washing.

 

14. Q: Do I need to remove my antenna every time I go through the car wash, and is the car wash responsible to pay for a broken antenna?

A: Most likely not. Permanent antennas (as opposed to automatic antennas) are manufactured to go through a car wash. However, if your antenna is rusted or weakened in some way or is just old and tired, it may break in a car wash. Removing it is a personal decision. The fact of the matter is more than 99% of all antennas go through a car wash tunnel without incident. Please remember, our employees are not responsible for removing your antenna. The car wash will not take responsibility if the antenna breaks off in the tunnel. Automatic antennas that remain in the up position are extremely fragile and are not made to be flexible. As such, they will likely bend or break in the tunnel. Remember, if you have an automatic antenna, it is your responsibility to make sure it is lowered prior to leaving your car.

 

15. Q: What if a service wasn’t performed on my car that I paid for. Whom should I talk to?

A: You should see either the Manager, the Assistant Manager or a Quality Control Supervisor on the lot at all times. It is their responsibility to monitor the quality and consistency of the work. It is our desire that we discover the issue without you having to say anything. However, in case we miss something, please do not hesitate to bring to our attention anything that is not to your satisfaction, so that we can rectify the situation before you exit our lot. It is our highest goal to not only have satisfied customers, but also to perform all of our services consistently and with the highest of standards.

 

16. Q: What kind of car wash will do a good job cleaning my vehicle?

A: Any professional full-service car wash that uses a soft-cloth/foam cleaning technology can effectively clean your car without damaging it. There are several kinds of professional full service car washes using a combination of touchless, semi-touchless or soft-cloth/foam technologies. Be careful. Make sure that you select a vehicle wash that uses soft-cloth technology. So called “touchless” car washes, many of which you see at gas stations need to use extremely harsh chemicals to get the car clean. If you wax your car regularly, please understand that this cleaning process will likely remove all your wax protection. See next question for more detail.

 

17. Q: I’ve heard that a “touchless” car wash is the safest. Is this true?

A: Some customers believe that a “touchless” car wash is the safest because they don’t see anything touching their vehicle during the wash process. In fact, because there is nothing “touching” your vehicle, these car washes (many of which you see at gas stations) must use water pressure that is in excess of 1500 PSI and harsh chemicals to clean your vehicle, chemicals so strong that if you walked through the wash tunnel, your eyes would water. Many of these chemicals are not safe. They remove all of the wax on your painted surfaces every time you wash your vehicle and may eventually produce small cracks in your clear coat finish.

 

18. Q: I’ve heard that going to a full-service hand wash is better for my car? Is this true?

A: In our opinion, no! As referenced in Question # 3, the University of Texas at Arlington doesn’t necessarily think so either. In fact, hand washing has become a fad in the 1980's and 1990's and, for the most part, is only popular in California. The rest of the world thinks that soft-cloth/foam washing is not only the safest form of washing but is also the most consistent. With hand washing, you are at the mercy of whoever is washing your car in the tunnel. These “washers” become tired very quickly and many times fail to follow proper cleaning procedures, including not washing their mitts or neglecting to change them altogether. Many hand washes proclaim that their washers use two pairs of mitts for the top of the car and two pairs for the bottom (so that grease and grime don’t get spread to the top of your car). They also say that they use a “fresh side of the mitt”, so only clean mitts touch your car. What we tend to find is that human nature generally dictates that many employees are reluctant to clean or change mitts with the proper frequency, which generally isn’t good for the car. We generally recommend avoiding conveyor hand car washes.

 

19. Q: Should I tip the person finishing my car? I’ve been to some car washes that use a tip jar for all of the employees. If so, how much should I tip?

A: As in most industries where tipping has become the norm, i.e. restaurants, hair salons, etc., each has its own policy on tipping. Some car washes encourage customers to tip a jar instead of a person. At the end of the day, the tips are divided between all the workers no matter where they happen to be working that day. Our philosophy is that if you are happy with the work performed on your car and you are inclined to tip, please tip the person who performed the majority of the work, the person finishing your car. The majority of our employees job-share during the week, so that they all have an equal opportunity to earn a tip. We have found that, not unlike the restaurant industry, it has become customary to tip a finisher at least 15% of the price of the services purchased. Those employees that don’t receive tips regularly are generally “tipped out” just as a waiter or waitress does with busboys ect. With that being said, we leave the practice of tipping up to each individual customer.

 

More Articles ...

Review Us

Yelp Reviews

You are here: You are here: Home About Rossmoor